orders

Once you find the product you are interested in, click the enquire about this product button. This will inform us of your interest. We will contact you with any further details we may have on that product and if you want to make a purchase send you details for payment either by cash in person, cheque or PayPal.

Due to the caring nature of our business we currently do not provide an on-line shopping basket.

Returns:
In the (hopefully) unlikely event that you are not entirely happy with your purchase, we realise there may be certain occasions that you wish to return them.

Online Purchases:
Goods may be returned (to our Brockenhurst address) within 14 days of the date of purchase, provided that the goods are in their original packaging, and they are in the same saleable condition, in which you received them. Once the goods have been received back in said condition, a full refund will be given, minus the original postage costs. The return postage costs will be borne by the customer. Please note, any items returned to us for a refund must be packaged accordingly, so that they arrive with us undamaged & in their original condition. Failure to comply with this condition, may result in your refund being refused. We cannot be held responsible for goods damaged or lost, during transit. With that in mind, we recommend all packages are sent recorded delivery with appropriate levels of insurance cover.